Rent, repairs, and everything else

Rent is paid online through the resident portal, which posts to your ledger the same day. You can schedule a recurring payment or pay each month manually. Your ledger, payment history, and lease documents are all available in the portal at any time.

Tell us before the due date rather than after. The due date, grace period, and late fee are stated in your lease and applied consistently to every resident, so we cannot waive them selectively. What we can often do is agree a short written payment arrangement, and that is a great deal easier to arrange before an account is delinquent than after.

Submit it in writing through the maintenance request link on the residents page. Written intake means your request is timestamped, tracked, and cannot be lost in somebody recollection of a phone call. Include photographs where you can, and describe when the problem started, which usually decides how quickly it needs to be dispatched.

Anything affecting habitability or causing active damage: no heat in winter, no running water, a gas smell, an active leak, a sewage backup, or a lockout that leaves the property unsecured. Those are handled around the clock on the emergency line. If there is fire, a serious gas leak, or a threat to anyone safety, call 911 first and then call us.