First time signing in?
Your portal invitation goes to the email address on your management agreement. If you cannot find it, contact us and we will resend it — we cannot set a password on your behalf.
Go to the owner portalFor owners
Everything on your side of the property
Statements, distributions, documents, and work-order history live in the owner portal. Everything else you might need is on this page.
What is in the owner portal
- Monthly statements with the invoice behind every expense line
- Distribution history and scheduled payment dates
- Work-order history with photographs and vendor invoices
- Lease documents, addenda, and the signed move-in condition report
- Year-end income and expense summary and 1099 documents
Owner shortcuts
Resources
Reserve planning, the Virginia compliance calendar, and what to check before a renewal.
Owner resourcesFAQs
Fees, timelines, repair approvals, screening standards, and how the agreement ends.
Owner FAQsLandlord rescue
Taking over a self-managed or badly-managed property, including mid-tenancy.
Landlord rescueAsked most often
How is your management fee calculated?
Full-service management is billed as a percentage of rent actually collected, not of rent scheduled. If a resident does not pay, we do not earn a management fee that month. Leasing and renewal fees are stated separately on the pricing page so you can see the whole cost of a year rather than only the monthly line.
How long does it usually take to lease a vacant property?
In most of the Richmond metro a correctly priced and well-presented home leases within two to four weeks of going live. Pricing is the dominant variable. If a listing draws inquiries but no applications, the presentation is the problem; if it draws neither, the rent is. We report showing feedback weekly so you can see which one you have.
Do I approve repairs before they happen?
You set a per-incident spend limit when we onboard the property. Anything below it we handle and document. Anything above it comes to you with the diagnosis, the quote, and our recommendation before work starts. The one exception is a genuine habitability emergency, where we act first to stop the damage and contact you immediately after.
What standard do you apply when screening applicants?
One written standard, applied to every applicant in the same order: verified income measured against the rent, direct contact with prior landlords, a full credit and public-record review, and an individualised criminal-background assessment. The criteria are published and disclosed. Owners do not select among applicants, because inconsistent selection is exactly what fair-housing law prohibits.
Thinking about adding a property?
Send us the address before you buy, not after. A rent range and a realistic reserve estimate up front will tell you more about the deal than the listing photos will.